DTDC Courier & Cargo — Arrogant, Highly Offensive and Unethical behaviour of DTDC Service outlet Pulgaon, Maharashtra

Address:

Hariram Nagar, Gandhi Nagar, Pulgaon, Maharashtra 442302

Hello,

I am a very regular customer of DTDC. But today, I am very disappointed with the highly arrogant behaviour of the DTDC service provider in Pulgaon, Maharashtra.

Before few weeks, we enquired about the charges to transfer some of our boxes from Pulgaon to Hyderabad and they quoted Rs.800. We found this a little high and posted via Indian Post which costed us quite less.

Today when I wanted to send something to Australia, we reached out to them to ask for the charges.

To this, they responded like below:(In Hindi)
1. Aap Australia ke charges afford nahi kar payenge. Apki utni aukaad nahi hai. Aap Post se hi bhejo.
2. Aap Rs.800 nahi de paaye the toh Australia ke Rs.4000 kya denge.
3. Aap sirf enquiry karte hai aur kuch bhejte nahi hai. Hum enquiry deke apna time pass nahi kar sakte.
etc. etc.

The way the service provider spoke to us was unbelievably condescending, higly disrespectful, offensive and unacceptable. Because before few weeks, we enquired about the charges and did not use their service, they spoke to us in this tone and this way.
Do we not have rights to do the enquiry about the charges before making a transaction?
Are we bound to use the DTDC service just if we enquire about the charges?

As a consumer, we expect the strict action against this type of arrogant behavior.
Awaiting your reply.