[Resolved]  DTDC Courier & Cargo — Missing of consignment (nokia phone)

Address:	560047
Website:	dtdc.in

I have been purchased a Nokia XL mobile from Ebay for Rs: 9699 on August 2014 . When I received it, it was not meeting the specification given by Ebay on their web site. After repeatedly communicating with Ebay and understanding my issue is genuine, Ebay asked me to ship back the product to the following address (Contact Name :Ganesh Kumar Address :390, Upper Ground Floor, Sant Nagar, East of Kailash New Delhi, India 110065 email:[protected]@outlook.in Phone: [protected]) given by ebay. It was couriered (Shipped) back by DTDC (Kottakkal-Tirur Branch). I was astonished and shocked to hear that the parcel ebay received as empty. I contacted the local DTDC office and they asked me to contact the main office at Cochin.. I contacted one Mrs. Vidya and Bindu for the claim. Both of them assured me that I will get my claim. I provided them all documents they demanded. After one month DTDC washed off their hands saying consignment was not insured, so they can’t take the responsibility. DTDC itself handling the shipment from my place (Kerala) to Delhi and if the consignment is losing in between means, who else should take the responsibility. The result apparently I lost both my cash and mobile. I contacted the Mrs. Vidya and Bindu (both are holding top posts DTDC) again but they washed off their hands. I feel like I have been scammed by all, where are my rights as a consumer? Shame on you DTDC. Can anyone help me to resolve my issue and to get back my cash. If not, advise me where and whom should I approach to get justice?
Regards
Mohamed Haneef