DTDC Courier & Cargo — Package not delivered, returned to origin even without trying to deliver

Address:	Kolkata, West Bengal, 700091
Website:	dtdc.in

I, kanai lal biswas used dtdc courier service on 16-nov-2016 to send an urgent document from kolkata to pube, having tracking no. k91836192. the delivery address was:

Flat no. b-401, serene spaces, (madhuban builders), gat no 778, gade wasti, bakori road, wagholi, pune 412207

Why this package was not delivered and returned to origin with anf (address not found) status? india post and other courier services successfully delivered packages to the same address without any issues.

Dtdc also informed me that the delivery mobile no [protected] was not reachable, but the recipient (mr. rajib biswas) received call on mobile [protected] from dtdc pune on 21-nov-2016, and he verified and explained the delivery address. still the package was returned to origin. i demand immediate inquiry on this issue. the package contained urgent document which needed to be delivered before 21-nov-2016, which you did not deliver at all. i demand compensation for the losses that arises from your non-delivery and i also demand return of the amount that i paid for the delivery.