Ebay.in — Damaged Item Received

Address:

Indore, Madhya Pradesh

Sir/Mam, PaisaPay ID: [protected] Guarantee Claim no: 1079076 I had purchased KAMACHI EXERCISE CYCLE AIR BIKE 313 DUAL ACTION air bike from ebay.in on 26.06.15 and it was delivered to me on 02.07.15 by bluedart. When I opened parcel straight away I noticed front wheel of the bike is Damaged (Picture Attached) and it is having problem in revolving. Next day I lodged a complaint to ebay under ebay guarantee claim. Firstly, They lodged wrong complaint then I had to call them to rectify the complaint. Then after 3-4 days I received a mail from ebay saying " Action : Buyer to provide proof of Return shipment" They also mentioned in the mail that they tried to contact me over mobile but they couldn't. After that when I tried to reship the item I came to know about its heavy shipping cost which varies from Rs. 4000 to 5000 in private couriers and around Rs.2000 by Speed post. When I contacted them by their customer care, their customer care executive told me to find another cheap way to ship the product which I clarified him that Speed post is cheapest in all. I asked him to connect the call to his superior for which he took my call on hold for around 30 mins and after 30 mins suddenly call got disconnected. I again contacted them and suddenly they started to read new stories every time. They gave me 2 Service request numbers which were useless. I total this whole incident took around 15 days, meanwhile I received 2 reminders for reshipping the item and on each reminder I contacted to their customer care and they always said that you need to worry we are taking care of your special case. We call you as soon as we get confirmation from our authorities. And after almost 15 days on 16.07.15 at 8:06PM I received a mail from ebay saying that your claim has been resolved. Matter of them mail is quoted below "Action : Buyer did not provide Proof of return shipment - Claim Denied Remarks : "We had sent you an email on ?09/07/2015? and a reminder email on ?12/07/2015? asking for proof of dispatch copy of reshipped product to the Seller. Unfortunately, we did not receive the necessary information and hence we had to take a decision to close this claim. Thank you for your understanding."" I got shocked when read the mail I immediately written return mail stating whole story and asking their intervention in the matter. I received their final reply on 17.07.15 saying that cannot do anything in this matter as my claim has been rejected by ebay. and I should talk to seller. They think that seller would help me... I got shattered by the response i received from ebay.in. when I tried to open the remaining parts of the air bike assuming now i had to use this damaged bike. I found that many other parts are also broken and damaged. Sir, I want to lodge a legal complaint against ebay and want to claim compensation for the frustration i am facing just because o[censored]nprofessional-ism and negligence of ebay. Kindly tell me the procedure for filing legal complaint against ebay. Regards Saurabh Shrivastava