Electrolux — Air conditioner

Address:

Mumbai City, Maharashtra

Dear Team, I purchased Electrolux A/C from Vijay Sales for approximately INR 22000 in Jan 2014. The warranty was for 1 year. After the warranty period, in Apr-May 2015, the compresser fan broke. They charged me approximately 1500 including service charges Then, in July-Aug 2015, the PCB had an issue. They again claimed the charge to be around 2200 plus 550 service charge. After several requests, they refused to waive off the charges, since it was out of warranty. My request was that the product was defective with the fan issue and now the PCB issue. Since they did not heed to my request, I took help of a local vendor who did for INR 1500 for me. Now in Sep 2015, I am facing cooling issue wherein the A/C doesnt cool at all. I first checked with the same local vendor, who said that the gas is over and fan blade is again broken. He said he will charge me 3000. This was too muh for me to bear with such a faulty product. Again I lodged a complaint with the customer care of electrolux. Their tone was the same again. Since your product is out of warranrty, we will charge you 1250 for fan and 2750 for gas. Which means another INR 4000 now. To summarize, below is my expenditure or perceived expenditure: Jan 2014: 22000 purchase May 2015: 1500 fan (electrolux cust care) Aug 2015: 1500 PCB (local vendor) Oct 2015: 4000 fan + gas (perceived expenditure) This means, within 18 months, I am incurrring almost 30% of the product cost towards repair, time and again with some issues, causing me inconvenience of having a malfunctioning A/C and additional mental trauma. Can you please help Requested solution: fixing fan and gas for free or else replacing the product itself