Electrolux — Defective Convection

Address:

New Delhi, Delhi

Hello, I've purchased a Convection on 14 March, 2014 from Star CJ. From last three month, I'm facing issues with its start button by which the doors open. It gets blast when I press this button. I'm calling the Customer Care executive from last three month and every time he visits to check it, he make small adjustment to make it fix and when I go to use it for next time it get blast again. When I discussed the same with Customer Care Executive he said that there is some alignment issue in the piece and he don't know how to prevent this so that it will not happen again. So, I request you to replace my convection with new one if you cant fix it or if you're unable to find out the problem. If I don't receive the reply within next 24 hours, then I will make take this matter to the Consumer Forum and I really mean it. Looking forward for your earliest reply.