Electrolux — ELECTROLUX 20L Grill M/OG20M BB-CG Black color not working since it has purchased

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam, Regret to inform you that the above sub purchased from Star CJ on 10th March 2014 seeing the Brand of Electrolux. But since I have purchased I could not used the oven till date as at the time of Demo itself it was not working and I have asked for replacement of the machine. But your service and customer care has refused to do the exchange. Then I have asked them to repair the product so that I can use it. But even after repair and replacement of the Magnetron, the oven was not functioning and was over heating from outside rather than the food kept inside. That time also I requested you service engineer to replace the oven but they have taken back the oven for repair. Again today they have brought the oven after repair saying that it is OK and it won't give any problem. But when they start showing demo by keeping the food inside the oven and start the oven, within three minutes the machine trip off due to over heat of Magnetron and compressor. Please let me know that I have purchased the brand new product and instead o[censored]sing it, starts with faulty machine. Who in the world would like this. Now I have loose my patient and now I don't want the replacement. I request you to kindly issue me the DO letter and so that I can speak to the Star CJ to refund back my money. So kindly cooperate and do the needful at the earliest. Thanks & Regards Kaushal Keshri Mobile: [protected] Note: Complain No. ETNA- [protected], ETNA -[protected], ETNA-[protected], ETNA[protected].