Electrolux — Electrolux Faulty Refrigerator : Model No. ECL 314, SF1-RFB;: Complaint No’s : EBLR [protected]., EBLR[protected], EBLR[protected]

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Bangalore, Karnataka

Hi, My name is Praveen Hegde Electrolux Faulty Refrigerator : Model No. ECL 314, SF1-RFB;: Complaint No’s : EBLR [protected]., EBLR[protected], EBLR[protected] With reference to the above mentioned complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature. Our complaint initially lodged with you on 03-Mar-2012 for non-working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep fix it. Since march they did 3 times gas filling and 2 time compressor replacement but no resolution as yet. We paid Rs.3500/- for the initial gas filling. They took the Refrigerator to the service center to fix it on 29th April 2015 –initially communicated only for 2 days to test the functionality however kept it there for weeklong and said it’s in working condition but they did not returned it.Despite of repeated calls.., and then Mr Naveen (proprietor- of Agency) demanded Rs 1500/- to transport back later we had serious argument and finally the returned the refrigerator on 9th May 2015. For no surprise there is no change in the refrigerator-we feel cheated because when we opened the refrigerator after the stipulated time we found to our dismay that the fridge was still not working its faulty issue still persists.(Fridge is not cooling at all) We again made a call to Mr Sanjeev Singh [protected] and Mr Sadiq-[protected]. didn't attend to the calls apparently to avoid the call. Finally they send the Senior Technician Mr Raghu: [protected] for inspection yesterday(12th May ’15) morning at 8.30am. later when we called Mr. Raghu he said he has given detailed report about the issue to the respective manager to take a call on the issue. Till now nobody bothered to call. From today morning I made repeated calls to Mr. Sanjeev Singh and Mr.Sadiq but in vain. Neither did they pick the call nor did they bother to call us back. Its big slur on an organization of your reputations which talks big on consumer service deliverance, treats its consumers in such a disdainful fashion. We have been repeatedly stressing that we have a new born baby at home and also as it is summer it’s difficult to push even a day without refrigerator and your company has kept us in this situation for past 5 months for trusting in your brand. I have been informing Electrolux-Customer Care Singapore and that’s of no use as well. I lost all the hope. Can someone give an explanation for this lackadaisical approach on the part of your service personnel. If they are not competent enough to attend to such high end products why are they employed at the first place or should we say if ELECTROLUX hasn’t got enough trained service personnel why at the first place should they market such products. WE CONSIDER THIS CASE AS OF CHEATING AND RELUCTANCE, AND HAVE DECIDED TO TAKE A LEGAL RECOURSE(AS YOU GUYS HAVE LEFT US WITH NO OTHER OPTION) TO FIND A SOLUTION FOR THIS PROBLEM, UNLESS SOMEONE COMES OUT WITH AN AMICABLE REDRESSAL FROM YOUR SIDE TO THIS ISSUE. If at all you still claim to be a company which values it consumers, then consider you have lost a valuable one and henceforth all we would do is campaign against your products and thus ask prospective ones to desist from buying a Electrolux product. Deceived Customer, Praveen Hegde