Electrolux India — ac problem not resolved after numerous attempts

Address:

Mumbai City, Maharashtra, 400053

I had purchased electrolux 3star inverter a/c last year and the warranty period for the same is for 5years, previous month i had an issue with the a/c gas leakage and i tried to contact electrolux customer service, after making numerous calls to them, they finally arranged a technician to visit at my place, he informed me that a part of my spilt a/c need to be replaced and it will be free of cost as it comes under warranty period, he assured me to return within 7 days with the necessary help but it has been 20days now and no sign of any such person and even the customer service has been just assuring to resolve my problem within 24hours by just wasting my time. Its been more than a month i am suffering in this heat without an air conditioner.

Kindly resolve this as soon as possible or else i will have to approach consumer court for this matter.

Mayur boricha
[protected]
A/c purchased from vijay sales andheri west mumbai