Electrolux India — Electrolux ac es12msc (5 star) 1t spl water leakage

Address:

Mumbai City, Maharashtra, 410209

Hello,

I have purchased "ELECTROLUX AC ES12MSC (5 STAR) 1T SPL" from Vijay Sales Panvel and it was installed on 6th March 2015.

However, within 4 days of Air conditioner installation, it gets water leakage issue from the inside set of AC.
I want to know why it is happening within 4 days installation, I mean so early. It is supposed to be a new product right?
What kind of bad quality product, you are providing to the customer?
This is really difficult situation for me to understand. Instead making me feel cool, your product-AC makes me wet by leaking water.

Also, it does not provide cooling properly. Why is it so?

Please help me understand this situation.

I have already raise the issue to your customer care on the 10th March '16.

However, water leaking issue so early and not cooling properly issue is really disappointing for me although "Electrolux" is well know brand in the market.