Electrolux India — No service received for request raised three weeks back

Address:

560087

We have recently purchased a microwave. After few months, now it is not working and no heat is being generated. The complaint was logged on 8th june, 2017. I had received a sms that ban[protected], will be serviced by karthik[protected] svc point [protected]. After one week the technician visited our home. He mentioned that some parts need to be replaced and he will fix the machine next day. But he never came back, though i had tried several times to reach him on his mobile, but he hasn't picked up my phone. Also, i called the customer care and reported the same. Two weeks have passed and no action has been taken. I am very much disappointed with the after sales service and would like to escalate to the highest authority, so that prompt action is taken on my concern.