Electrolux India — poor customer experience

Address:

New Delhi, Delhi, 110042

Dear electrolux team,

We have purchased the electrolux split ac on 27-april-2017 from vijay sales at model town-delhi. My order number is 305-dmt04-17sot39. 1 had called customer care for the service (My s. R. No-del[protected]) and service technician had arrived after 3 days and more than 10 calls of follow ups. Finally the service guy (Mr. Naveen) came for service but he cleaned the dust of indoor unit only. Till that day my ac was under warranty. As i was not satisfied with this service, i called to agency senior person (Mr. Lalit) he ensured me that the service guy will again visit my home next day for complete servicing. Mr lalit also told me not to complain as he would be going to resolve the issue next day. Next day the service technician came and cleaned outdoor & indoor. After 2-3 days i observed that the ac is not cooling properly. I again raised the issue with customer care (My s. R. No-del[protected]) and service technician (Mr. Naveen) arrived after 1 day. He checked the ac again and told me that gas is less due to which the cooling is not there. He told that the gas refilling charges are rs.3600. I asked him why he was telling about gas issue that time while he could tell me it before when he visited my house 1st time as my ac was under warranty.

My concern is that the cooling issue observed only after the service. If it was observed earlier during his first visit, it could be resolved under warranty.
Kindly repair (Gas filling) it under warranty or i will raise about your poor service on social media and ask people not to buy any product from electrolux.


Regards,
Sanjiv kumar singh
Mobile-[protected]