LG Electronics - Microwave 808 WAR — Non availability of Parts,Service

Address:

Faridabad, Haryana

Complaint No RNA[protected] raised for non functioning of Microwave on 29th Jan 2013. The local service center dropped the service complaint unilaterally without informing.. Stopped taking the phone calls after a few days.Called up 24 hours helpline and was informed that the complaint has been dropped as as product is beyond 5 years of Purchase, parts availability is not a clear responsibility of the manufacturer. Only the front skin PCB needs replacement. LG expects the customer to either dispose the product or look for other means to get the product repaired. Why should anybody buy such products where the service backup is limited to 5 years of manufacturing/sale? These things are never explained to the customer when the product is being sold or is written in the fine prints somewhere which anybody misses. Please help if customer could get better treatment. Similar story is there for LG refrigerator wherein the handle needs replacement and the product is beyond 5 years. Infact the complaint was raised few years back. Looks like it is a systemic problem with these Korean Brands.