[Resolved]  Videocon — Gas Leakage since 15 months

Address:

Gujarat

My name is Rajesh Tomlinson and I am from Baroda, Gujarat. I bought a Videocon VBS63.CVL1-CR Air Conditioner in the month of May 2012 and am quite unsatisfied with this product and now I am so much pissed off that I am thinking to dump it off somewhere and get rid of it or give it into any cheap exchange offer and get at least satisfactory product of any other company but not of VIDEOCON. The reason being that since the beginning of purchasing this product, my AC is just giving me the feel of a fan and after every couple of months it has a problem of gas leakage which has never been solved to date. This has been a very old problem which has never been resolved. The use of this AC is just in the summers but even in last summer, I had a hell of a time following up with the guys (so called engineers) to give me a final solution for this problem but till date, that day has not come.

In my conversations with videocon service center, there are plenty of complaints registred under my name Rajesh Aubrey Tomlinson with my registered mobile number as [protected] that since the day of purchase I am facing the same problem every now and then. I don’t have my earlier complaints number and its details as I knew this would happen again but since it’s the beginning of summer, I started using my AC and it gave me the same everlasting problem and the beginning of complaints and fake solutions. For example, on 29th March 2013 I made a complaint (AHM [protected]) that my AC is not working and needs service as I was using it after some 7 to 8 months and there was this engineer named “Fadke Ajay – [protected]” assigned to my complaint, just like other engineers in the past, he also gave me the same reason that its gas leakage problem and that’s the reason its not giving me any cooling and that he would solve it permanently and send in a guy to re-fill the gas and the AC is fully functional and has no other problems. He was a no show for 3 days even after taking follow up calls and he is just giving me excuses and then all of a sudden gives me some guys’ name that I don’t remember stating that he is his senior and he would be sending some guy at my place. That guy was so rude and rough over the phone that he literally told me that I have to wait until his men get a chance to visit nearby my place as he is traveling some other locations and have to wait for my turn at my place and this is the process and this is how it goes and if I want to wait then wait or else do whatever I want to do or complaint wherever I want to and disconnected the phone by hanging it over my face. I was never humiliated in my life with such a character and I wish he was in front of me so I could have given him a proper answer on his face. On 2nd April 2013 after again complaining in the customer care regarding this incident, they sent in a guy to re-fill gas in the compressor and I don’t know whether that person was qualified enough or not, he never checked any pressure with any meter, just filled in some gas for some time and without even checking whether it is been properly filled or not said that its working now and it wont give any more problem and told me to sign the paper where it says that this issue had been resolved. I asked him what if it happens again and he replied that it won’t happen again and it happens again then I again need to call up the customer care and report the problem. I signed in the papers as I had no option though I knew that just like in the past it would be a problem again of gas leakage and it happened again. Since yesterday 14th April, 2013, just 12 days after re-filling the gas and closing my complaint (AHM [protected]), my AC is again working as a fan and not giving me any cooling and I know that again it’s the gas leakage problem and so I complained again in the morning 15th April 2013 and got another complaint number (AHM [protected]) registered stating that it would be engineered through “Vijaybhai Shah – [protected]”. This guy’s name ringed a bell in my mind as he was the person who was first assigned when I had the gas leakage problem just after a month of buying this new AC. He gives me a call and says that he would send in an engineer in late afternoon and get it resolved but I get a call at 7 in the evening from his engineer “Hanif – [protected]” that he wont be able to come today and he has some visit to some other place so he would try to come in tomorrow to check it up.

Since that day, till today I have complained for the same for 4 more times and everytime new guys come and tell me that its resolved and it would not happen again and it has happened 4 and I am so fed up that I thought of teaching these guys a lesson by applying to consumer court. Till date my AC is neither repaired nor replaced and have complained of the same problems (gas leakage) for at least 15 times.

Can you help me in this scenario.


Regards,
Rajesh Tomlinson
25/C Nandanvan Society
Behind Gayatri Krupa Society
GIDC, Vadsar Road – 390010
Baroda, Gujarat, India
Cell: [protected]
Time to call: (11am – 5pm)
Personal mail ID: raj.[protected]@gmail.com