Emudhra — Not received DSC more than a week gone

This R. Tamijetchelvy, Assistant Professor in PERUNTHALAIVAR Kamarajar institute of Engineering and Technology, Karaikal. I applied DSC for our principal for institute AICTE Approval process. Applicant name:
A. Kumar, application ID: 12141310 . I applied on 13.03.2021, still now I didn't receive the USB token. I communicated emudhra from 16.03.21. But I didn't get any positive reply from them. I had a call from blue dart courier service from chennai on 16.03.2021. They mentioned that in the name of A. Kumar and mobile no. [protected] the parcel received to Chennai, name and phone number is correct but address is wrong in that parcel. That parcel is wrongly delivered there. In that address there is no such person with that Mobile number. So the parcel left in courier office itself. That name and number is ours but address is wrong. I told everything to emudhra to redirect to correct address which I given in application. But still now there is no reply from emudhra Bangalore. I was totally disappointed. Is the receiver responsible for this one, I keep on trying from 16.03.21 but very upset. For us the online approval process closes on 22.03.2021. Because of this certificate delay, we couldn't process further. This is very urgent our college intake will lose, if I didn't get the certificate on Monday. All the things I have told to concern emudhra person. But they promised me, it will receive on 20.03.2021. But didn't get yet.