[Resolved]  Philips Home Theater System (HTS5131 / 94) — Total negligence on part of Philips and returning the product unrepaired.

Address:

North West Delhi, Delhi

Dear Sir,
With deep regret i have to say that the company i had trusted for years has done this to me. My first television that i purchased was of philips, my first dvd player, my first portable mp4 player all i had purchased was philips because of the trust developed in the brand. But after this incident i swear not to purchase any philips product again. The incident happened like this..i purchased a philips home theater system HTS-5131 from Hari Om Electronics Sector 5 Rohini, Delhi on last Diwali, after the purchase i had to wait for almost 1 week to get that installed, i din't complained because those philips guys said that it takes that much time in festive season. Ok i understand. But the real story started from 4th july 2013 when my system suddenly stopped working. It completely hanged, the power went off, there was no sound from it. I reported the matter to philips consumer care on 5th july 2013 and they said that a guy will come to check it/take it the next day i.e. 6th july 2013 but nobody came. I again called again on 7th and they apologised and said a guy will certainly come on 8th july and then he came. The guy was from Dizitek Service Center Rohini Sector 15, Delhi. He came and said that the system needs to be taken to their centre and some part will be replaced and said that i will get a call from them two days later i.e.on 10th july on what the issue is and when i will get my system back. I received no such call and kept on waiting. Then after too much frustration of getting no response i called their number which din't worked. I called at the philips consumer care and reported the matter and they promised of neccesary action which they never took. After 2 3 days of again getting no response i called the consumer care again and they said that a part needs to be replaced and gave me the number of Dizitek Service center. I called at the number and enquired about my system and they said the same that a part needs to be replaced and they are waiting for it to be delivered to them and said it could take 1 week or so. Ok i waited again. After that i again got no response from them and on 26th july in great anger i personally visited their service center and they again said the same thing that they are waiting for the part and gave me the number of the supplier of that part and told me to contact him. Also they gave me the number of certain Mr. Rohit saying that he's the Delhi head. I called up Rohit and told the matter to which he promised of prompt action and told me to call him again after 2 days. I did and he said that there is a major problem and my system can probably be replaced. Ok i said. Then today on 30th i got a call from Dizitek Service center saying that my system is repaired and they are coming to deliver it. They came and installed the system i asked what was the fault they kept mum, i asked how come suddenly they got the part and the system got ready they kept mum. It was complete arrogance like we don't listen to you keep on saying or asking whatever you like.. we don't care. Asked me to sign on a paper and i did. They went away. After two hours o[censored]sage the system again failed and stopped working. The same problem was there which i faced earlier. The system hanged and power went off with no sound coming from it. I think they never replaced any part and returned my system in hurry because of the pressure i put on Rohit calling him everytime..whatever may be the case i want philips to replace my system with new one. Please help me out in this. Thanks.