EPRS Buysmart — account blocked/ frozen from last few months

Address:

411013

We are a distributor for EPRS Buysmart with distributor id: 2299.
Registered Number:- [protected]

Buysmart systems are down in our area . Customer care numbers are not attending the call . Executives are not responding properly, All retailers are forcing us to return the money. Their is a romour that Buysmart is closing down .Total Amount in our account (including dealers) is INR 163641.70 .
Please issue a refund for the above amount as we need to return the amount to the dealers.

What to do? How to resolve this issue? Atlease inform us about the issue happening. Executives need to attend calls and respond to the issue.