EPRS Buysmart — My rs 24000 payment hanged up by the buysmart company.

Address:	Sri Ganganagar, Rajasthan, 335804
Website:	d.buysmart.co.in

I am distributor of eprs buysmart (distributor no-EB03341) from last 3 year . I had 24000 balance in my account till January, after restarting service in Feb i couldn't use my account balance, there is message of " insufficient amount balance in ID " . My all retailers Account 's Balance are also blocked, They also Couldn't use their balance. After it i contacted with Buysmart's sales executive . Buysmart's Sales executive Promised Me to Refund My Account Balance In Installment, it means i have to Purchase EPRS and Your Sales Executive will add amount (extra amount from blocked amount ) with Purchased EPRS amount . But when i Purchased EPRS . Buysmart's has Not Only reduced my Eprs Amount But Also They Don't Add Any Extra amount from block amount .
Customer Care And Sales Executive Both Are Not Helping Me.
What I do???

Please Help Me And My Retailer To Get Money back

Sita ram Bishnoi
Suratgarh (Raj.)
335804
Contact no. [protected]