[Resolved] Eureka Forbes — about misbehavior & threatening of eureka service persons

prasanta257

from Mumbai, Maharashtra

Address:

751025

Eureka Forbes- Water Purifier are not giving proper service at Bhubaneswar. They are misbehaving and threatening the customers. Even their service manager is supporting his staff without taking any action. The incident happened with me very severely on 09.06.19. But the service people frequently have done this type of misbehavior since 06.06.19. The name of the service people is SRI SUSANTA ROUT, Mobile No.- [protected]. The name of the concerned Service Manager Is Mr YNANA having Mob No. [protected] of Bhubaneswar.

In this regard, I have also given mail to the customer service station of Eureka to Madam DEEPA.

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Jul 22, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2019

Eureka Forbes Customer Care's response Dear Prasant,

I'll surely help you with this. Please share your registered contact number/customer ID. I'll have my service team get in touch with you at the earliest.

Regards,
Anita

Jun 14, 2019

Updated by prasanta257 Customer id [protected]
Registered mobile no. [protected]

Jun 14, 2019

Updated by prasanta257 I have already provided the AMC certificate where everything is available. There is no faith on the service people provided by the Eureka Forbes - aquaguard water purifier. The service provided by aquaguard is from 3rd party & the Eureka forbes -aquaguard has no control on the 3rd party. The service agency has no fear for the law of land. Till now the matter is pending. They are only lingering the matter. Hope you can understand the situation of a customer. Very poor service by aquaguard at bhubaneswar.

Verified Support

Jun 18, 2019

Eureka Forbes Customer Care's response Dear Prasant,

Request you to share your registered contact number and customer ID here, as the image shared by you is not clear. My team will surely connect with you.

Regards,
Anita