[Resolved] Eureka Forbes — Ace Vacuum cleaner.

Akshay Gagneja

from Mumbai, Maharashtra

Address:

400067

I recently enquired for Paper bags for my Euro clean Ace Vacuum cleaner, by calling Eureka Forbes customer care. They mentioned the Paper bags for 10 units will cost Rs 200 and their delivery charges to visit home is Rs 550 so total charges for Paper bags of 10 units will be Rs 750. I insisted why so high charges of Rs 550 just to deliver the paper bags Locally in Kandivali west, Mumbai... they mentioned it is company policy they can't help, and since I had counter questioned the price, they promptly concluded that anyways there is no stock, so I need to contact the customer care after few days. Bottom line... they don't want you to buy a new machine and will service or help their existing customer who are quite happy with their existing system. Things like these (issues in buying accessories) is what makes the whole system fall apart and end up in bad mouthing the entire product, which by the way is RUNNING JUST FINE.
Look forward to hear from the Eureka Forbes folks.

Akshay K. Gagneja

email id: [protected]@gmail.com

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Mar 6, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Eureka Forbes Customer Care's response Dear Akshay,

I shall get this checked for you. Please share your customer ID and contact number so that I can have my team look into it at the earliest.

Regards,
Priya

Verified Support

Jan 31, 2017

Eureka Forbes Customer Care's response Dear Akshay,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Feb 03, 2017

Eureka Forbes Customer Care's response Dear Akshay,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya