[Resolved]  Eureka Forbes — amc contract receipt no.[protected] for the period from 05-jun-18 to 04-jun-20

Address:

At. Remuan, Talcher, Angul, Odisha, 759100

I have one water purifier machine of eureka forbes limited – crystal model, installed at my house at remuan, talcher, dist. Angul (Odisha), pin-759100 since 2012. The machine is under amc vide contract receipt no.[protected] with eureka forbes at talcher which valid from 05-jun-2018 to 04-jun-2020. As per the contract, free replacement of consumables and periodical service to be given on annual basis. Further, two periodical service would be provided annually including one set of consumables would be replaced.

But it is regretted to intimate that after doing the amc since jun 2018 no service person has been visited my place for maintenance of the machine as a result of which me and my entire family has been suffering from health issue. As per the contract, the service engineer of m/s eureka forbes ltd should make two periodical service in a year and replacement of its usable like filter and related accessories etc. Upon enquired to the service person today, he told that he has some personal work during this period and that is why the periodic maintenance has not been done in time. This type of version is really pathetic and uncalled for from a respective organisation like m/s eureka forbes.

It is therefore, my grievance may be noted for its suitable action as per following;
1. The contract may be extended for a further period of one year w. E. F 4-jun-2020 – as the amc service benefit was not given to me in the 1st year of the contract.
2. Immediately replacement of filter and other related accessories of the water purifier

Your early action in the matter is highly solicited.

Regards,

Bn sarangi

At. Remuan, p. O. Hatatota, talcher-759 100, dist. Angul (Odisha)
Mobile : +91 [protected], [protected]
Email : brahmananda. [protected]@adityabirla.com