[Resolved] Eureka Forbes — amc eureka water purifiers not updated in the account

Manas Hotta

Address:

Wadgaonsheri, Pune, Maharashtra, Pune, Maharashtra, 411014

Customer id - [protected]. I had purchased an amc for my enhanced uv water purifier from the service guy maruti ankushrao on 05.10.2018 against a cheque (637323) payment of inr 5060.00. The cheque was cleared on 15.10.2018 against lcccms pool acnonuti (I am not sure what this is!!) although the cheque was in the name of "eureka forbes limited". I tried to check the details in my customer portal and it says no amc against my name. I had a online chat with customer care. But they told me to contact deepa. [protected]@eurekaforbes.com. I have dropped a mail and waiting for the response.

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Jul 29, 2019

Complaint marked as Resolved

I was called by the Company personals and they mentioned that there was a change in the customer id which has made this problem. The customer care has confirmed that my AMC is valid from 5th October 2018 until 5th October 2021. I request guys please keep the contact number of the person from whom you purchased and their manager number so that you can get the information.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Eureka Forbes Customer Care's response Dear Manas,

I have asked my team from Pune to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Priya

Verified Support

Jul 26, 2019

Eureka Forbes Customer Care's response Dear Manas,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya

Jul 29, 2019

Updated by Manas Hotta Thank you Priya and the team to work towards the resolution. Please note that my original customer id mentioned above in the complaint was changed to a different customer id when this AMC in complaint was purchased. Hence, the confusion created and made me to register the complaint. Eureka Forbes must inform the customer in such changes. Also, another feedback about online access to the customer portal - Eureka must enable the customer to log in through their customer id instead of mobile number. And also the data must be accurate in the portal.

Verified Support

Jul 30, 2019

Eureka Forbes Customer Care's response Dear Manas,

Thank you for confirming that your concern has been resolved. We will surely share your comments with the relevant team.

Regards,
Priya