[Resolved] Eureka Forbes — amc extension

sridhar vivek

Address:

600100

, in dec 2017 i purchased magna r. O. Vide invoice no.[protected] dated[protected], in exchange of reviva, which was in 2 years amc, valid from march 2017 to 2019. The paid amout rs.7400/- app.
Those sales person anand mobil no.[protected], said the amc will be extended for new equipment to compensate the amount which i paid for old unit.
I received a confirmation mail from area sales manager. Punithan,
Stating that amc will be extended.
Now the magna device stopped working, service person refused to attend, as their is no intimation of any extension, and guarantee period is over.
My gst no. Is not included in my invoice, as promised by anand, i lost tax amount, which is claimable for me.

Was this information helpful?

No (0)

Yes (0)

Apr 24, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Eureka Forbes Customer Care's response Dear Vivek,

Please share your registered contact number/customer ID here. I'll have my team connect with you as soon as possible to help you further.

Regards,
Priya

Mar 12, 2019

Updated by sridhar vivek Customer ID is [protected]
Reg mobil no. [protected]
Better contact my no. is no.is [protected] [protected] personal no.

Mar 15, 2019

Updated by sridhar vivek let me know the status of the complaint.
call my personal no.only

Verified Support

Mar 19, 2019

Eureka Forbes Customer Care's response Dear Vivek,

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Priya

Mar 19, 2019

Updated by sridhar vivek here are the details
Customer ID is [protected]
Reg mobil no. [protected]
Better contact my no. is no.is [protected] [protected] personal no.
kindly arrange to resolve fastly
sridhar

Mar 21, 2019

Updated by sridhar vivek WITH REF TO THE COMPLAINT RAISED, TILL NOW NO ONE CALLED, WILL IT TAKE MONTHS TIME TO MAKE A CALL TO THE CUSTOMERS!
I SAID CLEARLY DEVICE IS STOPPED WORKING.
YOUR HOLDING MY MONEY WITH OUT GIVING SERVICE.
YOUR SALES PERSONS ARE NO.1 FRAUD GUYS, DARE TO TELL ANYTHING TO MAKE A SALE.ONCE SALE IS FINISHED THATSALL. ITS OVER.
I HAVE A MAIL FROM EUREKA FORBES, STATING THAT PENDING AMC AMOUNT DURING THE EXCHANGE OF PREVIOUS MODEL TO NEW ONE, WILL BE EXTENDED TO NEW DEVICE.
I AM DEEPLY THINKING TO APPROACH DISTRICT CONSUMER COURT FOR FURTHER ACTION.
MY MAIL ID IS [protected]@gmail .com
ASK YOUR PEOPLE CALL FROM THEIR MOBIL TO MY MOBIL -[protected], [protected]

Related Eureka Forbes reviews

View all 7762 Eureka Forbes Reviews

Comments

Sri Nivas Anand

from Chennai, Tamil Nadu

Hi
I have purchased Eureka Forbes water purifier in the month of may 2018 and it stopped working today as no mandatory service was done by the company .Even the complaint that has been raised in the month of November 2018 has been closed by them without notification.
I request you take appropriate actions against them .
Thanks,
Sri Nivas

Eureka Forbes Customer Care's response, Mar 13, 2019

Verified Support

Dear Sri Nivas,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest further help.

Regards,
Anita

Eureka Forbes Customer Care's response, Mar 19, 2019

Verified Support

Dear Sri Nivas,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita