[Resolved]  Eureka Forbes - Amc For Ro Water Purifier — Pathetic AMC service support

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Bangalore, Karnataka

I have a Aquaguard Total RO Reviva under AMC. I raised a complaint on June 11th. The service person, Mr. Lakshman attended to it and replaced cylinders. In the past, when this was done, the water overflowed and cut off didn't happen. I asked him to wait to check if the problem does not recur. He assured me that the problem would not recur and that if there was any issue i could reach him on his mobile and he would attend to it immediately. As I feared, the water cut off didn't happen and in addition the outlet tap also started leaking. I called him on 12th morning and he assured me he would attend to it. So i didn't call the service dept. Till today morning there was no response. So i called the service to;ll number and raised the issue. My entire wood work was getting impacted and i have suffered for the last 4 days. They said they will attend to it on priority, Till evening no response. I again contacted Mr. Lakshman who said he will come in 20 minutes to set it right. I am still waiting. Is this what you do to a customer after taking the 2 year AMC amount in advance.? This is shame on a company which prides itself on after sale service. My complaint number is 81947526. If you cant employ qualified technicians or have responsive after sales service don't be in the business of offering AMC., unless u are looking at it as an avenue for revenue generation.