[Resolved]  Eureka Forbes — amc on earlier water purifier not being adjusted in newly purchased machine.

Address:

Flat No. 3D, Third Floor, D- Block, Satyabhama Grand Apartment, Kusai, Doranda, Ranchi - 834002, Jharkhand, Ranchi, Jharkhand, 834002

I was having aquaguard classic water purifier with three years annual maintenance contract (Amc), effective from 28.10.2017 to 27.10.2020 (Three years), paying an amount of rs. 3920/- vide contract receipt number 0006129 (Copy enclosed).

Subsequently, i purchased new water purifier machine to dr aquaguard classic plus from eureka forbes representative, vide bill reference no. [protected] dated 25.02.2018, (Copy enclosed). The eureka forbes representative informed and gave in writing on the above enclosed bill, that the balance amount of amc done on 28.10.2017 (Vide receipt no. 0006129) will be adjusted in the amc of the newly purchased machine.

For the new machine i was given one year free maintenance service up to february 2019. For the newly purchased water purifier dr aquaguard classic plus, when i wanted to have amc, the service visiting engineer informed that, since the eureka forbes representative (Who sold me the new machine), did not entered in the company records that the amc amount of earlier machine is to be adjusted in the new machine, thus the excess amount deposited with the company for amc cannot be adjusted in amc for the new aqua-guard machine, which i am having presently.

My complain : for the fault of the company representative (Not entering in company records for adjusting earlier running amc), i am being penalised.

Submission : kindly adjust the balance amount of earlier machine amc for the new machine.