[Resolved] Eureka Forbes — AMC rep refusing to fix the issue | |||
Hi, My AMC number:[protected] Today I had booked a service request since my aqua guard is not working. I am yet to receive the AMC invoice soft copy :[protected]. I sighted the AMC number to the repair person from eureka forbs, according to him the dust filter was blocked and he need to replace few parts. The service charge not suppose to be charged but he didn't aggreed even though I provided him with the AMC number. His excuses was that he cannot validate the AMC number so cannot operate through AMC...He also told it depends from which franchise I have bough the AMC from. What is the user of AMC when the repair guy is not aware of it and doesnt want to fix the issue. my number: [protected] Was this information helpful? | |||
Mar 17, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Feb 08, 2017 prabhuraj8991's response main i am talking about hyd sales persons., they dont even respond after purchasing .main person ramu he is so care less about customers he is not liftting call since one week after purchasing product still i cant get my product (wdx2) no one is give minimum basic information abou my product. i am sooo irritated with this sales team in hyd beerumguda branch.
Verified Support Feb 13, 2017 Eureka Forbes Customer Care's response Dear Sharath, I've made a note of your details and forwarded the same to my team at Bangalore. They will get in touch with you soon to address your concern. Regards, Priya Verified Support Feb 14, 2017 Eureka Forbes Customer Care's response Dear Sharath, I understand that your concern has been addressed and that the issue is resolved now. Do let me know for any further assistance. Regards, Priya | |||
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I'm disheartened to hear that you feel so. Please elaborate your concern along with your registered contact no./customer ID and I shall have my team to look into it at earliest.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Priya