Eureka Forbes — amc services not attended to

Address:

Mahadevapura Doddanekundi Inds Phase 1

Dear ms. Deepa,

I really do not appreciate such late responses, especially during such hard times when families need to take utmost care of drinking water hygiene.

While the country is aware of eureka forbes as a reputed establishment, it is shockingly surprising that you do not heed to complaints even if it has to be an immediate email response "only".

Can you give me one reason, why you could not respond to my complaint by a return email? Do you think covid 19 can be a hindrance to return email responses? Why should one patronize your product after your cold reactions? When does your company plan to improve proactive customer services?

Also, does your company not consider "safe drinking water" as an essential / critical item even if there is a lock down?
Please be informed that the entire world is mostly on a wfh mode but drinking water is essential to life and we expect your company's sensibilities towards this.

Please be informed, that i have been using your water filters since year 2003 and this year amc with you has a two year validity.
I am seriously thinking to switch over to your competition, soon after i am done with your product.

Regards
Prasad

+[protected]
+[protected]
+[protected]

From: deepa customercare
Sent: saturday, may 16, 2020 8:51 am
To: [protected]@hotmail.com
Subject: ref - efl1024936: water flow completely receded

Dear friend for life,

Thank you for contacting eureka forbes customer support

We regret the inconvenience caused to you.

We have escalated your open service request number [protected] to the concerned manager. Your escalation request number is [protected].

We are assigning this request to our local service business partner and they will reach out to you, in order to schedule the visit at the earliest.

We have forwarded your concern to the concerned team and the same will be addressed at the earliest.

We request your patience and support in case of some delay due to the covid-19 restriction imposed by local government. Please be assured that we are doing our best to address your request at the earliest.

Stay safe, stay healthy!

For any further assistance please reach us at[protected], write to deepa. [protected]@eurekaforbes.co.in or visit www.eurekaforbes.com

Have a great day ahead.

Warm regards,

Deepa
Customer care

From: [protected]@hotmail.com
Sent:wednesday, april 1, 2020 11:28:37 am
To:deepa. [protected]@eurekaforbes.co.in
Subject:ref - efl1024936: water flow completely receded

Hi my rmn [protected] registered a complaint for neglible flow of water just now 11:15 am - 1st april 2020 on your website. May i know by when the service engineer will come & fix the nano ro water filter. Thanks prasad [protected] sent from my vivo smart phone