[Resolved] Eureka Forbes — annual maintenance contract cheating by service provider

Sandeep U Kale

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411018
Website:	www.eurekaforbes.com

After one year of aquaguard water filter purchase, the person from service provider of aquaguard from kasarwadi pune came for annual maintenance contract charing 1800 rs for a year saying there will be two candles replaced within a year. But when i called for second candle replacement in month of october 9th 2017, the person demanded for money. I said i will not pay as i have already paid for it. Then owner of the franchise said that the particular series of my aquaguard water filter is provided only one candle replacement.

This was clearly a cheating. If this is the thing, why they said about 2 candle replacment at the time of amc?

Please provide me the candle at no additional cost than my annual maintenance contract or let me know it can not be done.

I will check what can be done from my side in order to correct my wrong decision of taking service from eureka forbes and how to give different options for the people going ahead than aquaguard.

Regards,
Sandeep.[protected].

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Mar 10, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Eureka Forbes Customer Care's response Dear Sandeep,

I've apprised my team in Pune about your concern. They'll get in touch with you as soon as possible to address the same.

Regards,
Anita

Verified Support

Feb 06, 2018

Eureka Forbes Customer Care's response Dear Sandeep,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

Mar 13, 2018

Updated by Sandeep U Kale Yes, they replaced the candle and it's working now. Thanks.