[Resolved]  Eureka Forbes — Aqua guard amc issue

Address:

Mumbai City, Maharashtra, 400078

This is regarding aqua guard AMC . I had taken 3 years of AMC, which was ended in May 2016. During my 3 years of AMC, Filter and carbon was changed twice . It was not changed between May 2015 to May 2016. Only service engineer came and do the servicing . I have asked him to change the filter and carbon he said he will talk to the office and get back . I did not get any call.

Even when he came last in January 2016, that time there was no water in our building. I have asked him, there is some water problem in bulding for last 1 week and It will take time to resolve this problem so please come once this issue is sorted out but he said I will do the servicing now and without listing and without water he did the servicing I don’t know how, I have not signed the paper and ask him to come again but he did not come after that . That time he took aqua guard opener also from my house, which was kept on Aqua Guard machine.

I got the call from Aqua guard when the AMC is going to expire . There is no call for servicing .

This is really very frustrating. I am really upset the poor servicing we are getting from AQUA Quard. Company is only giving trouble to customers without giving value to customers. after paying a large amount of AMC company does not have any responsibility for customer .

I request you to change my filter and carbon which was not done during my last AMC.
My Customer id is :[protected]