Eureka Forbes — aqua guard ro filter unit service plan

I am writing about servicing our aquaguard ro water filtration unit at home in kolkata.

Our water filtration unit is not working for the last 5 days (Since may 30th, 2020) and i have placed a call with your customer service department on 30/05/2020 (Docket no. [protected]).in spite of repeated reminders, there has been no follow up and action taken. I have also written to their service department but still no replies yet.

Also i have a valid contract with eureka forbes for servicing of my water filtration unit (Contract no. 0519318, valid from 14/10/19 to 06/10/21).

I am a senior citizen and facing extra hardship due to the water filter not working. Inspite of having a valid contract with your company, i am still facing issues with no end in sight.

Kindly remedy the situation as soon as possible but honouring the service contract and repairing our ro water filter unit.