[Resolved] Eureka Forbes — aqua guard service complaint

omprakashvk

from Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600088

Service complaint regarding water quality has been raise on 26th of feb 2019 at around 1.00 p. M and requested to attend the complaint on the same day as this is an emergency request as already the entire family members health got affected.
The same has been conveyed to the customer service person and she agreed to send the service personnel by 6.00 p. M on the same day and i have been asked to buy amc contract through online and i have completed the same formalities (2 year contract) around 2.30 p. M but till now nobody has attended the complaint and in the meanwhile i have contacted the customer service at least by 10 times,
This is the worst experience i have underwent in my life time for these type of issues. Gone through lot of stressful time for the last three days and my health got affected

Need proper reply and expecting proper compensation from your side...

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Apr 28, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Eureka Forbes Customer Care's response Dear Omprakash,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Anita

Verified Support

Mar 06, 2019

Eureka Forbes Customer Care's response Dear Omprakash,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Mar 19, 2019

Eureka Forbes Customer Care's response Dear Omprakash,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita