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Eureka Forbes

[Resolved]  Eureka Forbes — Aqua Sure,Manufactured in September 2014

Address:673005
Website:[email protected]

I had purchased the above purifier from Canteen Stores Department at Kochi; where I was staying at Vytila, Kochi at that time.After some Months I shifted to Calicut Kerala and using the same at my home. Now it is not working and I approached your Customer Service Center by phone. The person attended told me that since the equipment purchased through C.S.D Canteen they can not rectify the same. Now please inform whom I have approach to rectify the purifier. Request your help at the earliest
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Apr 2, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2017
Eureka Forbes Customer Care's response Dear Vijayan,

I have made a note of your issue. Please share with me your registered contact number/customer ID as it will help me assist you further.

Regards,
Priya
Verified Support
Feb 22, 2017
Eureka Forbes Customer Care's response Dear Vijayan,

I am still awaiting your details. Kindly share the same with me as this will help me to resolve your issue soon.

Regards,
Priya
Verified Support
Feb 23, 2017
Eureka Forbes Customer Care's response Dear Vijayan,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I have a filter which has problem of overflowing from top. I have also registered complaint about the same about 8 to10 times within last month but the problem is not resolved yet.
So I will suggest to never buy any product from company which dont care for after sales service.
Reply
Eureka Forbes Customer Care's response, Feb 2, 2017
Verified Support
Dear Prakalp,

I am disappointed to hear about your experience. Please share your registered contact number/customer ID and I will have my team connect with you soon with to resolve your issue.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 22, 2017
Verified Support
Dear Prakalp,

I am still awaiting your contact details. Request you to share the same as this will help me to address your issue soon.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 24, 2017
Verified Support
Dear Prakalp,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya

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