[Resolved] Eureka Forbes — Aquaflow DX-new/ product damaged due to improper service

kasrkin

from Bidar, Karnataka

Address:

Thiruvananthapuram, Kerala, 695016

Requested for filter change and filter cap replace (Due to leak)
; only replaced filter ; they didnt fix the leak they said they will come and fix it later and they never fixed it. (07/03/2017)
Cap leaked increased and cause the electric circuits to short and fry. No response from local service center for a month now; i requested help from service center (First week of april 2017)
(Service tax no: aaace5767fst0001 ; pan no: aaace5767f)

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Jun 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

May 13, 2017

Updated by kasrkin i hope this complaint will helps

Verified Support

May 13, 2017

Eureka Forbes Customer Care's response Dear Customer,

I'd help you with your concerns. Please send in your customer ID and contact details to help me assist you further.

Regards,
Anita

Verified Support

May 15, 2017

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

May 16, 2017

Updated by kasrkin [protected] which is the complaint no we received in sms

Verified Support

May 17, 2017

Eureka Forbes Customer Care's response Dear Customer,

Thank you for sharing your complaint number. My team at Trivandrum will connect with you soon to service your product.

Regards,
Anita

May 18, 2017

Updated by kasrkin Thank you, i hope my product will get fixed soon.

May 20, 2017

Updated by kasrkin thank you for sending down the technician, now that he confirmed PCB fried clearly from the water leak which was clearly the responsibility of technicians who replaced my filter, but not replaced filter cap(damaged cap causing the leak). so I'm hoping ill be fairly compensated for my losses.

May 22, 2017

Updated by kasrkin I'm requesting a free service and PCB replacement as my compensation.
as I explained above it wasn't my fault the product damaged.
it's been 6 weeks since my filter damaged.
I need a reply on this matter as soon as possible.

Verified Support

May 22, 2017

Eureka Forbes Customer Care's response Dear Customer,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

May 23, 2017

Updated by kasrkin thank you for replacing the PCB but it cost me money(1500/- ); as I explained the board was damaged from the careless service of the previous technician.
So why I'm not receiving any compensation in this issue?