[Resolved] Eureka Forbes — Aquaguard amc | |||
Dear sir I am more than 17 year old customer of eureka forbes aquaguard. I have been taking regular amc for the same. But i don't know why no one is coming to renew amc contract despite my reminders to franchisee. Is there any change in company's policy or something else? Should i wait or go for some other company? Reason i can guess is this - in last amc tenure franchisee started skipping six monthly service sometimes tried to skip changing candle and carbon. I objected to it and told them to come with job card so that i can see what is to be done. But service person rarely came along with job card. They simply came with a slip book on which they mention whatever the do. But customer cannot check history of services. After my objection they didn't come to renew my smc. I smell some manipulation on the part of franchisee. At the same time i have great trust on eureka forbes company. Was this information helpful? | |||
Jan 21, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 02, 2016 Eureka Forbes Customer Care's response Hi Dinesh, Allow me to get this checked with my team. Request you to share your customer ID / contact no. so that i can assist you with your issue at the earliest. Regards, Priya Verified Support Dec 05, 2016 Eureka Forbes Customer Care's response Hi Dinesh, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Priya Verified Support Dec 20, 2016 Eureka Forbes Customer Care's response As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.Regards, Priya | |||
 2 Comments | |||
Comments
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7767
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
email [protected]@gmail.com
I strongly feel that Franchisee of Eureka Forbes in my area is earning through manipulations.Basis of my doubt rests on the fact that earlier whenever any service person came my Job card was there with him but lately they stopped this practice and they appeared with a slip book only bye which we cannot trace any of previous service record and date of last service or parts replaced.
Even one or two services were skipped.On two occasions when Carbon and candels were due for replacement they tried to complete by simply cleaning.When I objected they didn't come to renew AMC for my purifier.
You are requested to look into the matter and do the needful.
Thank you for sharing your contact number. I've forwarded your issue to my team at Jaipur. Be assured they'll resolve the same at the earliest.
Regards,
Priya