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Eureka Forbes

[Resolved]  Eureka Forbes — aquaguard crystal plus - installation

Address:Nashik, Maharashtra, 422011

I had purchased a aquaguard crystal plus from croma, vashi, navi mumbai on 16th october 2017 with 2 years additional warranty. I wanted to install it at my nashik residence. When eureka forbes technician akhilesh called me for installation at navi mumbai on 17th october 2017, i told him that i want to install it at nashik residence on 31st october 2017. He accepted that and asked me to send nashik address on his whatsapp account [protected]. I sent him nashik address immediately. After that i wrote an email to eureka forbes customer care on 29th october 2017. After that i made several calls and also written mails, however, till date no installation is done by eureka forbes.
This is cheating with customers. I had to spend daily rs. 200 on bottled water since 31st october 2017 in addition to frustration.
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Dec 8, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2017
Eureka Forbes Customer Care's response Dear Customer,

I will need your registered contact number or customer ID to trace your issue. Please share the same here and my team will get in touch with you for further assistance.

Regards,
Anita
Nov 10, 2017
Updated by Ulhasaher Third class company - Eureka Forbes. Not adhering to commitment given. No installation till date. I am not going to buy Eureka Forbes product in my life and advise others to think 100 times. I have not seen such a horrible company in the past. They only call but no action. Planning to scrap the newly purchased water purifier and buy HUL. Also planning to take legal action soon.
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Comments

Following request numbers were shared with me.

[protected] on 17th October 2017

[protected] on 1st November 2017

[protected] on 2nd November 2017

My contact number [protected]
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Eureka Forbes Customer Care's response, Nov 8, 2017
Verified Support
Dear Customer,

Your details have been shared with my team in Nashik. They will surely get in touch with you as soon as possible to address your concern.

Regards,
Anita

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