[Resolved]  Eureka Forbes — AQUAGUARD DEO WATER PURIFIER IS NOT WORKING

I HAVE PURCHASED AQUAGUARD DEO WATERPURIFIER IN 2012 AND EVERY YEAR I USED TO CHANGE ALL FILTERS, SO THIS YEAR 2 MONTHS AGO I PAID RS 3000 TO CHANGE ALL FILTER WITH TRICHY LOCAL COMPANY SERVICE PEOPLE IN KK NAGAR, THEY SENT THE GUY TO CHANGE, AFTER CHANGING THE ALL FILTERS THE NEXT DAY THE MACHINE WAS NOT WORKING, SO IMMD AFTER MY COMPLAINT, THEY CAME AFTER MANY CALLS/10 DAYS LATER, THEY CAME AND SOLVED, BUT AGAIN THE NEXT DAY, THE MACHINE HAS STOPPED WORKING, AGAIN I VE CALLEDTHE SERVICE GUY IN HIS PLMOBILE, HE IS NOT BOTHERED TO COME, EVEN I HAVE CALLED THE COMPANY TOLL FREE SERVICE NO 39883333 MANY TIMES THEY GAVE ME SWEET TALK/THEY PROMISED THAT THEY WILL SEND, BUT NOBODY BOTHRED TO COME FOR SERVICE.AFTER PAYING HUGE AMOUNT TO PURCHASE AND PAID RS 3000 NOW FOR THE SERVICE, THE MACHINE IS NOT WORTH FOR A SINGLE RUPEE. WE ARE DRINKING NORMAL TAPE WATER.PLS DONT BUY ANY EQUIPMENT IN EUREKA FORBES, THEY ARE CHEATING. RENGASWAMY TRICHY ATTD-RECEIPT
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Aug 9, 2021
Complaint marked as Resolved 
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very bad service

Dear Rengaswamy Pillai,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Hi Rengaswamy Pillai,

We are still awaiting your contact details. Please send us the same as It'll help us trace your issue & resolve it at the earliest.

Regards,
Eureka Forbes Team.
Hi Rengaswamy Pillai,

We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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