[Resolved] Eureka Forbes — aquaguard enhance ro

askramdoss

from Delhi, Delhi

Address:

639136

I have placed a service request to the customer care executive over phone and they have arrange the local representative from aqua bio care (Erode). The service representative has addressed the complaint after 1 week and replaced the ro kit & assured 1 year warranty for the same but after 10 - 15 days the ro has failed to process inlet water and the same has been complained to both the representative & customer care executive before 2 weeks, till now no one has neither attended the complaint nor gave any proper response for it. The representative named vinoth never attended the call after replacement of the kit.
We as a consumer purchase branded products expecting good service, but it is not even upto the fair service.

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Sep 21, 2019

Complaint marked as Resolved

After repeated calls and followups, service person has attended the complaint and issue is resolved. However, i am not satisfied with the service related issues and will not advice others to prefer this product. Thank you.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Eureka Forbes Customer Care's response Dear Customer,

Please share your registered contact number/customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya

Verified Support

Sep 23, 2019

Eureka Forbes Customer Care's response Dear Customer,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Verified Support

Sep 27, 2019

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Priya