Eureka Forbes — Aquaguard enhance ro +uv water purifier-failed in 2 months

Address:	600033
Website:	www.eurekaforbes.com/Product/Service-Request

Case i purchased eureka forbes aquaguard enhance ro +uv water purifier on 30.08.2015 from saravana stores, t, nagar, chennai -600 017 by paying rs.17, 000 plus.Invoice number 329760 it was installed in two days of time.

The machine suddenly slowed down in the first week of january and in a week's time stopped working completely. I lodged a complaint in the customer care telephonically ( complaint number[protected] and was hopeful of a serviceman visiting as assured in the next 48 hours but there was no response. Then when i called up the customer care again, they listen to me as a fresh complainant and i need to tell the story all from the beginning . I patiently repeated this exercise 4-5 times but to no progress.

After a week, a service man visited my place and said that the machine details are not updated by the vendor and hence he cannot do anything to resolve the trouble with the machine as it is within the warranty period. Whose fault is this and why the customer should suffer? He gave a phone number and asked me to whatsapp the invoice of my purchase and there was no response from that end too.)
This is atrocious - unbecoming of a reputed brand like eureka.

I do not know how long more you will take to resolve this complaint pending since january 2016. Is eureka forbes selling spurious chinese made goods in indian market. Do i need to publish the lack of customer response in all the customer complaint forums and file a case of apathy and compensation.

Please take this seriously and resolve the complaint soon to avoid unpleasant interactions.

My service request no :[protected] and my last complaint number is 85982351.

Address:

Srimathi sai krishnan
[protected]
Flat no. 4, guruprassana apartments.
13a, shyamala vadana street,
Behind shobana kalyana mandapam,
West mambalam, chennai 600033
Near kolkata kali bari temple