[Resolved] Eureka Forbes — aquaguard enhance (ro+uv+tds) | |||||
I have purchased aquaguard enhance (Ro+uv+tds), during the warranty period i have received a call from customer care - eureka forbes on october 2017 (Tentative date) service due as warranty was about of expire next month. I have confirmed to scheduled visit of service engineer. Service engineer has visited my place & suggested to replace the filter cartage, he has committed 1 year replacement warranty on these filters. Now the water lick age has been observed from the water filter. I was registered the complaints on 03rd of feb with customer care centre & requested them to share the area service head contact nos. To reslove the matter. Customer care has provided the contact details as mr. Pravin kor (Pravin kor eureka)- mobile no. [protected]. I have contacted above nos. Was responded by ms. Suchita (Eureka forbes), i has explained her the matter with greater details. He has again advised to contact mr. Ganesh as area service supervisor (Bhandup/ andheri, east (Mumbai) area. Even after escalating the matter to ganesh & anil trilodkar matter has not been resolved. I would like to escalate the matter to senior management (Md/ ceo) of eureka forbes with request to take appropriate action on above case. Regards Avinash (B14, tata symphony chs, chandivali, mumbai - 400072) Contact no[protected] Was this information helpful? | |||||
Mar 16, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Feb 08, 2018 Eureka Forbes Customer Care's response Dear Avinash, I've shared your details with my team in Chandivali. Be assured, they'll get in touch with you a the earliest to address your concern. Regards, Anita | |||||
 2 Comments | |||||
Comments
I bought A Dr.Aquaguard Magna Serail.no: [protected] on the 24/10/2016, Which clearly indicate that 2 times service free after 6 months but after which no services has been given by them. After complaining they said that we have to pay for the filter.any solution from your side.
Reply
Thanks Anita,
I am already in touch with the Area Service head- Mr. Anil, have explained him the case properly and requested him to take the appropriate action on priority, however didn't find him interested to resolve the matter. Rather he is more interested to Sell AMC & replace the faulty product at Customers cost.
Therefore i sincerely request to share the details of senior management team to escalate the matter to highlight the image of Eureka Forbes among the consumers.
Regards,
Avinash
I am already in touch with the Area Service head- Mr. Anil, have explained him the case properly and requested him to take the appropriate action on priority, however didn't find him interested to resolve the matter. Rather he is more interested to Sell AMC & replace the faulty product at Customers cost.
Therefore i sincerely request to share the details of senior management team to escalate the matter to highlight the image of Eureka Forbes among the consumers.
Regards,
Avinash
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