| Address: | 208022 | | Website: | www.eurekaforbes.com |
I purchased aquaguard magna in april, 2016. At the time of purchase the company promised to give three free visits as free service for my water purifier. But the condition is that even after calling several times nobody has turned up for proper service visits. On visiting their office at gumti no.5, kanpur the person available was mr atul gupta and he promised to send service person to my home. But no one turned up. Further i contacted mr anjul kumar, sales executive from delhi office to help me out. He too promised to send service man but no one turned up.
Today again i called mr anjul and reminded him of his promise made to me but he cut my call stating that he is busy.
I don't understand that when the company is itself too busy to attend its customers then what's the use of running such a reputed brand.
I am a old customer of eureka forbes and i am using their vacuum cleaners as well.
Further i called on [protected] (Customer care of eureka forbes) but that too busy for very long time. Basically the line didn't connect at the end.
I have put service request online as well.
My humble request to eureka forbes is to either provide me services and required accessories immediately or else return my hard earned money back to me and take back their water purifier.
From now on i won't recommend eureka forbes to anyone i meet.
I am highly disappointed.
Two pics are attached with this complaint.
Sunny agarwal
Kanpur, uttar pradesh.
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