[Resolved]  Eureka Forbes — Aquaguard Inova

Address:	Mumbai City, Maharashtra, 400705
Website:	www.eurekaforbes.com

I have been duped by the Eureka Forbes technician last week. I needed my Aquaguard INOVA water purifier to be serviced and candles / carbon filter changed. When the technician came in, he said that the cost of cartridge + filter is INR 1575 which shall be replaced every year and two servicing per year is INR 800. So total cost per year is INR 2375, and AMC for 3 years is at INR 4965. Hence I would save INR 2000+ in a three year period. Based on trust on Eureka Forbes, I agreed to this and paid.

Then for some reason I thought of calling up the helpline. When I called up the service center i was told that that the cost of filter + cartridge is around INR 800 and service charge is INR 400. So total one time cost for replacement of candle + filter cost is INR 1200 and 3 year AMC is INR 4525.

This is a simple case of fraudulence. I had been using the water purifier for last 12+ years, and this is the first time i have been let down on my trust by a brand as Eureka Forbes.

The invoice is available with me and can be produced on request.