[Resolved]  Eureka Forbes — Aquaguard Magna HD UV+RO

Address:	Bangalore, Karnataka
Website:	www.eurekaforbes.com

Hello, It's regarding my Auaguard Magna HD RO+UV, I am using this product last 1yrs 3 month. My experience is very bad with your company, product and service. Till now I understood that your sales person reaches quickly, service person never come on time and don't take care of customer's pain. After this product was delivered, installation took 7 days, but my warranty started since the day product was delivered by courier. This is first weird experience I got, for other vendor warranty starts from the day of installation. For warranty service, technician never came proactively, when problem occurred that service counted as part of 3 warranty service and last warranty service never provided, instead your service person forced me to make AMC contract. That was 1st year experience during warranty period. Now when it's under AMC contract the service is more worse and the product giving problem frequently. 18th September filter was completely down and I registered complain #83497330, I was told that technician will visit within 24hours but no one called me within 24 hours. I had to call customer care again and after that technician visited and resolved the problem by cleaning first candle of filter and suggested me to purchase an additional filter. I understood that it is your business strategy. Within 10 days problem appears again and filter started unusual noise; once again I called customer care and logged complain #83676335 on 29th September; In my call I clearly mentioned that filter will stop working it seems. But till now no one came, it's around 48 hours and by now my filter is completely down. I got a call from service center yesterday 30th Sep and the person told someone will visit within 2 hours, but it's almost 24 hours from that call, no one attended. In this busy schedule it's not possible to call customer care and your support again and again. This is really becoming painful. I want a permanent resolution of this problem and filter should not give any problem in next 6 month. Also ask your technician to provide proper service and support. You guys don't know the commitment and you claim you are leader in this business!!