Eureka Forbes — Aquaguard magna ro

Address:

Pune, Maharashtra, 411057

I have been a eureka forbes for over 8 years now (Customer code [protected]). We purchased a magna ro machine last year and now have an amc with them. What we have noticed is that the engineers and technicians are not familiar with the product and are not able to service the product correctly. Recently, the machine broke down and there is a complaint raised (Ref:[protected]) on the 14th aug. The engineer arrived promptly but left saying a part has to be replaced and will need ordering. It's been 10 days now but there is no update from anyone. Countless calls go unanswered with no one taking accountability to keep the customer informed. I am at a loss with no eta or update. With 2 three month old babies at home this is the last thing needed especially during monsoons!