[Resolved] Eureka Forbes — Aquaguard Magna stop working (and is in under warranty)

amit0102

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201002

Purchase on 5th Feb 2016

1) The Unit stop working on 14th-Sept-2016 (no power), i logged a complaint on same day and engineer visited and told that 2 parts are not working. It seems that they know PCB is always faulty. Engineer says that power adopter and PCB is faulty and left for the day. I down know how he diagnose the issue.
2) Next day 15th-Sept-2016, they part will arrive two evening but no response.
3) Next day 16th-Sept-2016, same reply. Then i asked for the Standby unit. Engineer came and bypass some circuit and with same adopter it starts working.
The engineer did some arrangement to make the unit work. Now the unit is now working properly, the water in the tank gets overflows, unit is not properly reassembled.

And till now no response from service center. Also they are saying that the part won't cover under warranty.
What should i do??

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May 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by amit0102 Unit registered on the Phone no.
Chatar Singh (Father)
[protected]

Verified Support

Sep 18, 2016

Eureka Forbes Customer Care's response Hi Amit,

This shouldn't have happened. We will get it checked. Our team at Ghaziabad will connect with you soon for further assistance on your issue.

Regards,
Eureka Forbes Team

Sep 21, 2016

Updated by amit0102 Thanks,
Now the complaint has been resolved. Yesterday[protected], the engineer has replaced the part (without charging any amount). But he left with one problem, front panel is not getting fit in the unit properly ( this issue is not interfering with water supply), i hope that problem should also be solved.

It took 7 days to resolve the issue. First 3 days we don't have water to drink (For the purpose we are getting tap water to boiled).
I hope in future the service will be improved, at-least standby unit should be provided to customers.

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Comments

Khilla handa

from New Delhi, Delhi

It's been three weeks of my complaint about the leakage of the tap and cleaning the filter but have not get any service till yet. I have AMC with eureka forbs.