[Resolved]  Eureka Forbes — aquaguard not functioning, no support from eureka team

Address: 603103

Hello,
Few weeks back my 6 months old water purifier got complaint and i registered service request, after that few days later one person came and check my aquaguard and he told me that it's adaptor got complaint need to be replaced... And he told me will come back soon after 2 days... But till now no response from him... I called him and he is saying he doesn't have that adaptor... I really fedup following up with these guys... No one from eureka trying to help to sort it out... Waste service...

Like below i have created many service request through aquaguard portal but no response... Only messages came from aquaguard but no service person.. Not sure why they are not ready to provide service...

Your service request number [protected] has been allocated to technician mr. D. Karthick ([protected]) it will be attended shortly-eureka forbes

This is not the first bad experience with this company, initially while i book this product some of them tried to cheat me replacing some other old product. Don't trust this company...
Was this information helpful?
No (0)
Yes (0)
Dec 24, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2017
Eureka Forbes Customer Care's response
Dear Sujeesh,

I have shared your details with my team in Chennai. They will surely assist you further with your concern. Request your cooperation.

Regards,
Priya
Nov 21, 2017
Updated by Sujeesh Ak
Cooperation is always there, other wise I could have thrown this Eureka water purifier on road side, ..Ur Chennai service is too too too too waste to compare...no customer service manager responsible for customer questions...all guys will run home when we book new unit after that no one ready to help out our unit problems...I will wait 10 more days ..i[censored] can't fix my purifier problem with out any dialogue please give me my money back and take the unit from me...thanks
Verified Support
Nov 23, 2017
Eureka Forbes Customer Care's response
Dear Sujeesh,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Priya
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7787
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information