Eureka Forbes — aquaguard reviva nxt water filter | |||
I had called aquaguard customer care on june 23, 2019 (You can refer the service request from my mobile number) for water taste has been changed and there was yellow light was display ed in water purifier. I am using aquaguard revival nxt which was brought in november 2017. The service guy came and said filter need to be changed and told the cost 4795 + service charge. We told to replace it. The replaced new one was having aquaguard label and we believe it as the technician was assigned from aquaguard only. New filter replaced on 25 the june 2019. After installation, water wastage was more which was around 10-12 liter for every one litre. It was taking almost one and half hour to fill the tank Again i called up customer care on 21st jan 2020 for general service for checking water wastage. The service guy came 26 jan and said old filter was duplicate one and he showed us the new filter. We asked home to replace with original filter that he showed. Aquaguard customer service itself duplicate product s had been installed and i paid 5k plues twice an year one on june 2019 and again on jan 2020. Was this information helpful? | |||
Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 27, 2020 Eureka Forbes Customer Care's response Dear Shwetham, I truly understand your discontentment. Let me assure you that my team will connect with you soon to look into it. Please help us with your registered contact number or customer ID so that my team can get in touch with you. Regards, Piyush Verified Support Jan 28, 2020 Eureka Forbes Customer Care's response Dear Shwetham, Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly. Regards, Piyush | |||
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