[Resolved]  Eureka Forbes — aquaguard ro not working since jan 2019 and technician not attending properly

Address:VPO Sarsod, Panchkula, Haryana, 125121

Sir i have purchased a aquaguard ro last year in aug 2018 but since jan 2019 it is not working properly (Red light showing) many times your technician came but not solutioned the problem and now it's about 15 days again showing the same problem and your technician not attending the same and this ro is under warranty period. You are requested to clarify the same other wise i will return the this ro.
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Jul 1, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
May 06, 2019
Updated by boys
Sir I have purchased a Aquaguard RO last year in Aug 2018 but since jan 2019 it is not working properly (red light showing) many times your technician came but not solutioned the problem and now it's about 15 days again showing the same problem and your technician not attending the same and this RO is under warranty period. You are requested to clarify the same other wise I will return the this RO.
Verified Support
May 11, 2019
Eureka Forbes Customer Care's response
Dear Customer,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya
Verified Support
May 13, 2019
Eureka Forbes Customer Care's response
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Verified Support
May 29, 2019
Eureka Forbes Customer Care's response
Dear Customer,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Comments

R sekaran regd.Mob, no.[protected] amc upto 4.10.2019.Unit faulty from 25.4.2019. Complaint made chennai cc on 25.4.2019. No.[protected] spoke to cc chennai premkumar 80412719, sharanya 80431885, sandeep k. Till now no response. No technician turned up take necessary action please
Eureka Forbes Customer Care's response, May 11, 2019
Verified Support
Dear Sekaran,

I have informed my team in Chennai about your service request. They will surely attend the same as soon as possible. Appreciate your patience.

Regards,
Priya

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