[Resolved]  Eureka Forbes — Aquaguard - RO stopped working within 15 days of Purchase

Address:

Chennai, Tamil Nadu

I purchased Aquaguard RO machine in August 2012 and it stopped working within 15 days of Purchase and then they took the machine and no idea whether they replaced the parts with an old one because after that also it was not working. I made several calls to the customer care and also to the Sales Executive with whom i purchased the machine but no response from them the machine was making so much of noise when we switch in the plug and after threatening them of going to complain to consumer court, one of the technician turned up and repaired. The same day after repair the water tap started leaking, when i called them again, no one came and time passed just like that only. And after a year, in the month of November it completely stopped working, so i called up the customer care they asked us to go in for AMC, then only we will repair and changed the filter at an concessional rate. I agreed and asked them to replace the filter after changing the filter also the machine was not working, the technician again checked and said now the pump is not working. So asked to replace the pump also for the cost of Rs.8000/- excluding his service charge. Sir, Is it fair to spend Rs.8000/- within a years' time for a new machine ? so i called up Mr. Venkatesh, Sales Executive, and shouted at him saying that he has delivered a fault machine which is creating problem since the 15 day of purchase to that Mr. Venkatesh showed sympathy on me and said a spare pump is lying with him and he will fix the same free of cost and asked me to change only the filter and pay for filter and the pump will be provided by him to me free of cost without going for AMC. I also agreed. He asked me to tell the technician to take the pump and only change the filter. I acted accordingly and returned back the cheque which i had given to the technician (Rs.8000/- for the cost of filter, pump and AMC for 2 yrs.) Immediately after taking back the cheque, I called up Mr. Venkatesh to fix in up the pump (free of cost) which he had discussed with me. He then gave me his team members mobile number and asked me to speak to him and when i spoke to him, he said we will charge Rs.5000/- for pump, then only we will fix up the pump. I again called Mr. Ventakesh, who totally denied of fixing the pump for free and asked to give Rs.5000/- for the said work. I was just shocked. It means the sales executives are making money by this way. Now, the machine is of no use without pump, it is since 2 months passed, i am struggling for water, As we are not the regular customer of Can water, it is very difficult to get the CAN water also and in the festive season they charge Rs.100/- for one CAN. I want my money back with all the expenses i spent till now and also i will claim for all the mental torture and agony i went thru because of Mr. Venkatesh who promised me and then denied of doing so. Thanks