[Resolved]  Eureka Forbes — aquaguard ro water purifier

Address:

122017

This mail is to complaint against the worst service centre of aquaguard service provider apex service center.

Complaint details: we have registered our complaint for repairing the tap of our aquaguard ro water purifier to apex service centre customer care no [protected] on 7th march. They have sent the technician mr. Jagjeet singh on 8th march at 8 pm in the night and while repairing the tap he damaged the sensor of ro and charged us rs.950/- and committed us that he will provide the sensor on 9th march at 12:30 pm noon and since then he did not picked up the phone.

When we called the apex service centre to inform the same about mr. Jagjeet singh they said they will provide the service by 5 pm on 9th march. We waited till evening and then again we called the apex service center customer care told us that no technician has come, they said technician have forgot to carry the sensor and it is our (Customer) mistake and technician will come on 10th march by 12.30 pm. On 10th march when we called the customer care, they behaved (Ms. Anjali and ms. Simran) miserably with us over the call and then handovered the phone to manager phone no.[protected] he asked me to send the address and said that our problem will be resolved and i have messaged him the address instantly. But again no response and no technician have come on 10th march also.

Today 11th march 2018 its 12 pm noon after doing many calls to their customer care mr. Sandeep, ms anjali, ms simran and manager ([protected]) no one is answering our call and problem still not resolved.

We would like to appeal to company that kindly refund us the money rs.16000/- and take your ro back. We would not like to continue with such pathetic and worst service of aquaguard ro.

Hope to hear soon from you.

Regards,
Abhilasha malviya