[Resolved]  Eureka Forbes — aquaguard superb

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello sir/mam,

Complaint number-[protected], [protected], [protected]
Cust-id: [protected]
Product name: aquagaurd superb

I bought a eureka forbes ro in january 2017. After the installation of the product we called for service within 2months. The service guy came and found that the ro was filled with lots of ants.
He explained the problem is due to wrong product design and the only solution is to apply cello tape on the container.
We checked again after 1 month and ro was filled with ants again.

For the second service when the expert came he again used the cello tape so that ants don't enter inside. But still after applying the tape there were lots of ants and insects inside.

From the last 1 month my wife was complaining of stomach problems and we visited the doctor - he easked to check the water.
As we opened the ro on 04/09/2017- it was filled with unlimited number of ants and insects.
Today morning the technician visited and we showcased to him ants inside the ro. According to the technician the only solution is to apply tape around the ro but the solution didn't worked earlier also.

We could not understand how the company is selling wrongly designed products which affects customer's health. We are really dissatisfied with the product and the service provided.
Kindly get the same checked since we have to buy water and using such poor quality product affects our health.

We have the signed copy of the technician which states that there is no solution instead of cell tape and using black hit spray around the ro.
Today quality engineer visited our house and applied any riplent tape and cleaned the tank with clorine tablets.

I am not satisfied with the solution provided by all the engineers.

Please replace the product asap as i am purchasing the water from the shop.